Definitions and answers
Straightforward answers to the terms that come up around process intelligence: SOP, process mining, task mining, cycle time, and more. Each page leads with a direct definition, then goes deeper, and includes a data point pulled from real Ledgerium recordings instead of an outside benchmark.
DefinitionWhat is process intelligence?Process intelligence is the practice of analyzing how work actually happens from recorded events. Learn what it means, how it works, and why it matters.DefinitionWhat is process mining?Process mining reconstructs how a process actually ran by analyzing the event logs systems already keep. Learn how the method works and what it needs.ComparisonProcess mining vs task miningProcess mining analyzes system event logs; task mining observes screen-level user activity. Compare what each needs, produces, and where they overlap.DefinitionWhat is task mining?Task mining captures how people actually work by observing screen-level activity — clicks, keystrokes, and app switches. Learn what it captures and why.ComparisonProcess map vs flowchartA flowchart diagrams a sequence of steps and decisions; a process map adds real systems, timing, and variants from how work actually happens. See how.DefinitionWhat is an SOP?An SOP is a written, step-by-step document that defines exactly how a task should be performed. Learn what belongs in one and why they go out of date.DefinitionWhat is a document workflow?A document workflow is the sequence of steps a document moves through — creation, review, approval, storage — across the people and systems involved.DefinitionWhat is cycle time?Cycle time is the elapsed time from when a process starts to when it finishes. Learn what it includes, how it's measured, and why wait time matters.