How can we help?
Find answers, documentation, and contact options.
Resources
User Guide
Complete documentation for all features and workflows.
Install Extension
Step-by-step guide to install the Chrome extension.
Pricing & Plans
Compare plans and understand what is included.
Security & Privacy
How we protect your data and what we collect.
Terms of Service
Our terms governing use of the platform.
Privacy Policy
Full details on data handling and your rights.
Common Questions
How do I install the Chrome extension?
Download the extension zip, unzip it to a permanent folder, then open chrome://extensions, enable Developer mode, and click “Load unpacked”. Full step-by-step instructions with screenshots are on the Install page.
I forgot my password
Use the forgot password page to receive a reset link by email. Check your spam folder if the email does not arrive within a few minutes.
How do I upgrade my plan?
Compare available plans on the pricing page. Once signed in, you can also upgrade directly from your account settings under Billing & Plan.
Can I export my workflows?
Yes. JSON and Markdown export formats are available on the Starter plan and above. You can export individual workflows from the Workflow Detail view or batch-export from your library.
What data does the extension collect?
The extension records structural interaction data — clicks, navigation, form field names, timing, and system feedback. It does not capture screenshots, screen recordings, keystrokes, or typed content. See the Security & Privacy page for the full breakdown.
How do I contact support?
Email us at hello@ledgerium.ai. We typically respond within 24 hours on business days.
What happens if I cancel?
Your data is preserved. Access continues at Free tier limits — 5 recordings per month, with your existing recordings remaining viewable. No data is deleted on cancellation.
Contact Us
Email Support
hello@ledgerium.aiWe typically respond within 24 hours on business days.
Evaluating Ledgerium for your organization? See our enterprise security overview for compliance documentation, data handling details, and enterprise evaluation resources.
System status: All systems operational